Privacy Policy

1. Introduction

ProteinTrail Limited (“ProteinTrail,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile applications, including all associated pages and content (collectively, the “Service”).

We process your personal data in compliance with the Nigerian Data Protection Regulation 2019 (NDPR) and other applicable data protection laws. By using ProteinTrail, you acknowledge that you have reviewed this Privacy Policy and agree to its terms.

2. Definitions

Personal Data: Any information that identifies you or makes you identifiable, including your name, email address, phone number, location, livestock records, health records, and any other information we collect through your use of the Service.
Sensitive Personal Data: Health records, vaccination records, treatment records, diagnosis information, and other medical or livestock-related data.
Data Controller: ProteinTrail Limited, the entity responsible for determining how and why your Personal Data is processed.
Data Processor: Third parties we engage to process Personal Data on our behalf, such as AWS, Paystack, and Sentry.

3. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

ProteinTrail Limited
47 Isaac John Street Ikeja GRA
Lagos, Nigeria

Email: info@proteintrail.com

4. What Personal Data We Collect

4.1 Data You Provide

We collect Personal Data you directly provide to us, including:

Account registration information (name, email, password, phone number)
Profile information (avatar, bio, location, ranch capacity)
Livestock records (animal identification, breed, age, weight, location)
Health and medical records (vaccinations, treatments, diagnoses, deworming, supplements, illness records)
Veterinary assessments and observations created by licensed VETs
Payment information (via Paystack; we do not store full card details)

4.2 Data Collected Automatically

When you use ProteinTrail, we automatically collect certain information:

Device and browser information (operating system, browser type, device model)
IP address and location information
Log data (date, time, pages accessed, duration of visit, referring URL)
Cookies and similar tracking technologies
Analytics and tracking pixel data

5. How We Use Your Personal Data

We use your Personal Data for the following lawful purposes:

To provide and maintain the Service
To process your account registration and manage your profile
To enable VETs to create assessments and records on your behalf
To process payments through Paystack
To send transactional emails (password reset, notifications)
To send marketing emails and product updates (with your consent)
To analyze usage patterns and improve the Service
To detect and prevent fraud, security breaches, and misuse
To comply with legal obligations and regulatory requirements
To establish, exercise, or defend legal rights

6. Legal Basis for Processing

Under the NDPR, we process your Personal Data based on the following legal grounds:

Contract: To fulfill our obligations to you as a user of the Service
Consent: For marketing communications and optional data processing
Legal Obligation: To comply with laws, regulations, and court orders
Legitimate Interest: To improve our Service, detect fraud, and maintain security
Vital Interests: To protect the health and safety of humans in emergency situations

7. Livestock and Health Data

Your livestock records, health records, and related information are your proprietary business data. ProteinTrail stores and processes this data on your behalf to facilitate management, certification, and export of your livestock. You retain full ownership of all such data. The treatment and vaccination records created by licensed VETs (with VCN registration) represent professional veterinary advice provided within the scope of their practice.

You are responsible for controlling access to your livestock records and should only invite VETs you trust to view or create records on your behalf.

8. Sharing Your Personal Data

8.1 Within ProteinTrail

We may share your Personal Data within ProteinTrail Limited entities for administration, service improvement, and fraud prevention.

8.2 With Third-Party Service Providers

We may share Personal Data with the following third parties who provide services essential to ProteinTrail:

AWS (Amazon Web Services): Cloud infrastructure for hosting, data storage, and backup
Paystack: Payment processing and transaction handling
Sentry: Error tracking and performance monitoring (server-side only)
Analytics and tracking service providers: To understand how you use our Service

8.3 Veterinary Data Access

When you invite a VET to create health assessments or access livestock records, that VET gains access to your Sensitive Personal Data. VETs are responsible for maintaining the confidentiality of your data and using it solely for the provision of professional veterinary services. Ranch owners should carefully consider which VETs they invite to access their records.

8.4 Legal Disclosures

We may disclose your Personal Data if required by law or if we believe disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect the safety, rights, and property of ProteinTrail, users, or the public
Detect, prevent, or address fraud, security, or technical issues

9. International Data Transfers

Some of your Personal Data may be transferred to countries outside Nigeria, including the United States (where AWS is based). Where we transfer data to jurisdictions with different data protection standards, we implement appropriate safeguards, including contractual obligations with our service providers to ensure adequate protection of your information.

By using ProteinTrail, you consent to the transfer of your information to countries outside Nigeria as described in this Privacy Policy.

10. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When you delete your account through our admin support, we retain your data (including livestock records and health records) for a period of six months to comply with regulatory requirements and to allow recovery if needed. After six months, your data will be permanently deleted unless we are required to retain it by law.

11. Data Security

We implement industry-standard security measures to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit (HTTPS/TLS)
Encryption of data at rest on our servers
Secure password storage using bcrypt hashing
HTTP-only cookies for authentication
Regular security audits and updates

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security of any data transmitted over the internet.

12. Cookies and Tracking Technologies

ProteinTrail uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns. We use:

Functional cookies: HTTP-only refresh token cookies required for authentication
Analytics cookies: To understand how users interact with our Service
Tracking pixels: To measure marketing effectiveness

13. Your Rights

Under the NDPR and this Privacy Policy, you have the following rights:

Right to access: You may request access to your Personal Data at any time
Right to rectification: You may correct inaccurate or incomplete information
Right to erasure: You may request deletion of your data, subject to legal obligations
Right to restrict processing: You may limit how we use your data
Right to data portability: You may request your data in a portable format
Right to withdraw consent: You may withdraw consent for marketing communications at any time
Right to lodge a complaint: You may file a complaint with the NDPR supervisory authority

To exercise any of these rights, please contact us at info@proteintrail.com.

14. Marketing Communications

We may send you marketing emails about our products, services, and updates. You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us at info@proteintrail.com. Opting out of marketing emails does not affect transactional communications related to your account.

15. Third-Party Links

ProteinTrail may contain links to third-party websites. This Privacy Policy does not apply to such external sites, and we are not responsible for their privacy practices. Please review their privacy policies before providing your information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated policy will be effective on the date specified, and we will notify you of significant changes via email. Your continued use of ProteinTrail after changes take effect constitutes your acceptance of the updated Privacy Policy.